Senior Software Engineering Manager, Infrastructure Services

Software at Humane in San Francisco, CA or New York City, New York

Who We Are

Humane is a team of proven industry experts who have invented, built, and shipped category-defining hardware and software products to billions of people across the globe. We're known for building the audacious, ambitious, and the impossible, and we're doing it again. Our vision for the next shift between humans and computing requires innovation across multiple emerging technologies in hardware and software, from devices to cloud services.

About The Role

As the Senior Software Engineering Manager of Cloud Infrastructure Services, you will lead teams that build scalable and reliable infrastructure and processes in support of Humane’s mission to reimagine computing. Reliability at high scale is a core feature in our product and is essential for a great user experience. We also understand that maintaining both engineering velocity and reliability is essential to building a great product. Very low latency, world-class, privacy-protecting security, and top-tier durability are all requirements for Humane to achieve our vision.  AI is deeply embedded throughout our offerings and the Cloud Infrastructure Services team builds and operates MLOps technology to power those needs.  Additionally, the information systems that power our employees are critical to safely and cost-effectively unlocking company-wide velocity.

What You Might Do

  • Lead and mentor a team of engineers that architect, build, and automate our mission critical infrastructure for both internal and external customers. 
  • Leverage your expertise in cloud technologies and operations to define and implement impact focused strategies and roadmaps.
  • Collaborate with senior leadership to align cloud initiatives with organizational goals. 
  • Help manage vendors, licensing, and contracts related to cloud technologies.
  • Ensure the implementation of best practices for security, compliance, and disaster recovery.
  • Lead a team to Increase engineering velocity and safety through repeatable processes, automation, and cloud best practices
  • Consult with a multidisciplinary team of software engineers to design, build and deploy fault-tolerant and highly available systems
  • Be part of a production on-call support rotation

Essential Qualifications

  • 8+ years of production engineering, SRE or similar experience
  • 3+ years previous management experience of SRE or similar teams
  • Exceptional leadership and team management abilities.
  • Comfortable managing multiple technical teams with distinct timelines and customers
  • Strong understanding of cloud platforms such as AWS, Azure, or Google Cloud.
  • Expertise in virtualization, containerization, networking, and security.
  • Ability to collaborate empathetically and cross functionally

Preferred Skills

  • Experience with current DevOps tools, CI/CD systems, and observability platforms. 
  • Proficiency with one of AWS, GCP, or Azure
  • Fluency in Python
  • Proficiency with an Infrastructure-as-Code framework such as Terraform or Pulumi
  • Solid understanding of cloud security
  • Experience directing and scaling incident management processes and operations in a high velocity startup environment. 
  • Experience with machine learning infrastructure, tools, and services supporting model training and inference.

Salary range: $220,000 - $270,000

Compensation & Benefits

  • The salary range for this role is listed above. Final salary offered is based upon multiple factors including individual job-related qualifications, education, experience, knowledge and skills
  • At Humane, you'll enjoy benefits that include health & wellness and work/life balance offerings. Our portfolio of benefits include: comprehensive healthcare insurance, disability insurance, life insurance, flexible spending accounts, and a 401K plan
  • Humane employees also enjoy generous paid time off and leave programs, commuter benefits, team events, snacks and other perks

Why Humane?

  • Develop cutting edge technologies in a creative and innovative environment
  • Imagine new opportunities in areas that matter and will impact the world you live in
  • Be a part of a high performing team of the world’s best innovators and executors
  • Flexible work arrangements to support you in working in the way that you work best
  • Our values: trust truth +joy

At Humane, diversity is important to us.

Humane is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. We do not make hiring or employment decisions on the basis of race, color, religion (including, but not necessarily limited to, religious creed, dress, and grooming practices), citizenship, marital status, age, national origin, place of birth, height, weight, ancestry, mental or physical disability, genetic information, medical condition, U.S. (state and federal) military and veteran status, sexual orientation, gender identity, gender expression, sex, gender, pregnancy (including childbirth or related medical condition), or any other characteristics protected under applicable federal, state, or local laws (“protected characteristics” or “protected categories”). Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and ordinances, we will consider for employment qualified applicants with arrest and conviction records. At Humane, building a healthy and safe workplace is core to our mission. We prohibit harassment of any kind.

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