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Senior Engineering Program Manager, Software

Software at Humane in San Francisco, CA

Who We Are

Humane is a team of proven industry experts who have invented, built, and shipped category-defining hardware and software products to billions of people across the globe. We're known for building the audacious, ambitious, and the impossible, and we're doing it again. Our vision for the next shift between humans and computing requires innovation across multiple emerging technologies in hardware and software, from devices to cloud services.

About The Role

Humane is looking for a Senior Engineering Program Manager (EPM) to join our innovative software engineering team to strategically drive new product development schedules while helping the organization reach its overarching business goals. This role will specifically focus on executing and overseeing our software release convergence and management along with our software and hardware beta program, which will include: setup software release process, manage software convergence, distribute and track hardware, gather user feedback, triage bugs, operate an in-office “Service Desk,” and share critical insights with leadership and key stakeholders. By ensuring the software release management and beta program runs smoothly, the Senior EPM plays a crucial role in informing future decisions on product, marketing, design and more. The Senior EPM achieves this by being a stellar communicator, highly collaborative, detail-oriented, insightful, driven to manage project risk and always “closing the loop.”

What You Might Do

  • Work with software engineering teams to manage software release process
  • Oversee operations of the in-office “Service Desk”, including but not limited to checking devices in/out of asset tracking software, assisting users with device troubleshooting and answering onboarding questions about the program
  • Review incoming bug reports and assign to the appropriate engineering lead to triage
  • Maintain and analyze data in order to provide reports to internal stakeholders and executive leadership on top issues, usage metrics, and overall health of the program
  • Work closely with software engineering to coordinate the beta software release management process
  • Work closely with IT to track equipment utilization and coordinate customer seeding
  • Write user stories, process documentation, workflows, standards and methodologies 
  • Translate complex technical issues into actionable paths for the team

Essential Qualifications

  • 5+ years of experience in Program Management or software development
  • Directly managed the software development lifecycle from concept to delivery for 4+ products or 2+ years of release cycles
  • Proven track record for removing ambiguity and delivering clarity

Preferred Skills

  • You have managed software releases for first party devices from development to post launch
  • You have built and/or run hardware and/or software beta programs
  • You have experience managing a first-party software release process
  • You are an excellent written and verbal communicator and understand the nuances of what needs to be communicated when reporting a bug for a software engineer versus writing a report for the executive team
  • You relentlessly pursue the execution and delivery of exceptional products and services
  • You are passionate, inspired, creative
  • You have a desire to work in a collaborative environment where honesty and accountability are paramount
  • You are able to drive tasks independently and escalate and communicate issues and needs clearly
  • You can easily adapt to ever changing technologies and work priorities
  • You value follow-through, organization, and solving hard problems
  • You enjoy working in a fast-paced environment
  • You are excited by the opportunity to build something from scratch and aren’t afraid of making mistakes, but rather, excited to learn from them!

Salary range: $185,000 - $235,000

Compensation & Benefits

  • The salary range for this role is listed above. Final salary offered is based upon multiple factors including individual job-related qualifications, education, experience, knowledge and skills
  • At Humane, you'll enjoy benefits that include health & wellness and work/life balance offerings. Our portfolio of benefits include: comprehensive healthcare insurance, disability insurance, life insurance, flexible spending accounts, and a 401K plan
  • Humane employees also enjoy generous paid time off and leave programs, commuter benefits, team events, snacks and other perks

Why Humane?

  • Develop cutting edge technologies in a creative and innovative environment
  • Imagine new opportunities in areas that matter and will impact the world you live in
  • Be a part of a high performing team of the world’s best innovators and executors
  • Flexible work arrangements to support you in working in the way that you work best
  • Our values: trust truth +joy

Humane currently has a Mandatory Vaccination Policy in place for all individuals who enter any Humane space, subject to the exemptions as required by law. Please do not disclose vaccination status unless requested by our Health & Wellness Coordinator. Thank you. 

At Humane, diversity is important to us.

Humane is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. We do not make hiring or employment decisions on the basis of race, color, religion (including, but not necessarily limited to, religious creed, dress, and grooming practices), citizenship, marital status, age, national origin, place of birth, height, weight, ancestry, mental or physical disability, genetic information, medical condition, U.S. (state and federal) military and veteran status, sexual orientation, gender identity, gender expression, sex, gender, pregnancy (including childbirth or related medical condition), or any other characteristics protected under applicable federal, state, or local laws (“protected characteristics” or “protected categories”). Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and ordinances, we will consider for employment qualified applicants with arrest and conviction records. At Humane, building a healthy and safe workplace is core to our mission. We prohibit harassment of any kind.

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