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Senior Engineering Program Manager - Infrastructure Services

Software at Humane in San Francisco, CA or New York City, New York

Who We Are

Humane is a team of proven industry experts who have invented, built, and shipped category-defining hardware and software products to billions of people across the globe. We're known for building the audacious, ambitious, and the impossible, and we're doing it again. Our vision for the next shift between humans and computing requires innovation across multiple emerging technologies in hardware and software, from devices to cloud services.

About The Role

The Senior Engineering Program Manager, Infrastructure Services works within our world-class Services Engineering team to deliver extraordinary services and experiences for our customers. You will be responsible for creating project plans and releasing timelines for infrastructure needs and dependencies to support new and never-before imagined products. You will drive cross-functional collaboration across Humane to meet business goals and delivery schedules, including the opportunity to work closely with engineers to set strategy and drive execution, along with being technical thought partners and bringing experiences shipping large scale distributed cloud infrastructure projects. You will also manage risk and contingency plans and communicate team progress to leadership.

What You Might Do

  • Participate in interdisciplinary discussions between Software, Product Management, and Design to define project requirements and build project schedules
  • Work closely with the software engineering team throughout the product development life cycle to identify and resolve risks in the overall software schedule
  • Collaborate with Experience Design teams to ensure a plan of record aligned with the overall product vision
  • Participate in fiscal planning, forecasting, resourcing and budgeting for a hyper growth team
  • Generate reports to keep the entire team aware of project deliverables and resource prioritization
  • Utilize developer productivity tools and coordinate software updates 
  • Manage external vendors and accurately identify project risks and dependencies  
  • Coordinate communication and collaboration amongst cross-functional teams and stakeholders
  • Be thought partners for the engineering team on strategies to develop robust, resilient, scalable infrastructure, beyond what the feature needs are.

Essential Qualifications

  • 5+ years of experience in Program Management for software development, information systems, network security practices, cloud infrastructure environments
  • Well versed in modern cloud technologies and services (Azure, GCP, AWS).
  • Directly managed the software development cycles for an enterprise-level services or infrastructure team for 2+ years
  • Experience managing external vendors and accurately identify project risks and dependencies  
  • Proven track record for understanding and communicating technical/engineering issues

Preferred Skills

  • You are a consensus builder, diplomat, and influencer within a software organization
  • You have experience building mission-critical software products and services, ideally customer-facing
  • You have experience with the unique challenges and opportunities of software development of internet services
  • You may have experience with a cloud native approach to development, testing and deployment
  • You are excited by the opportunity and responsibility to collaborate with teams across a full stack from user interface to low level systems
  • You enjoy working in a rapid development environment, remaining flexible and thriving in the face of ambiguity
  • You are passionate, inspired and creative
  • You are familiar with multiple product and project development disciplines, methodologies and dependencies and how they interact
  • You may be familiar with machine learning and artificial intelligence
  • You have a desire to work in a collaborative environment where honesty and accountability are paramount
  • You are able to drive tasks independently and escalate and communicate issues and needs clearly
  • You love complexity, managing fast-changing moving parts, and hard problems to solve.
  • You value adherence to dates and timelines on a personal level

Why Humane?

  • Develop cutting edge technologies in a creative and innovative environment
  • Imagine new opportunities in areas that matter and will impact the world you live in
  • Be a part of a high performing team of the world’s best innovators and executors
  • Flexible work arrangements to support you in working in the way that you work best
  • Our values: trust truth +joy

Humane currently has a Mandatory Vaccination Policy in place for all individuals who enter any Humane space, subject to the exemptions as required by law. Please do not disclose vaccination status unless requested by our Health & Wellness Coordinator. Thank you. 

At Humane, diversity is important to us.

Humane is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. We do not make hiring or employment decisions on the basis of race, color, religion (including, but not necessarily limited to, religious creed, dress, and grooming practices), citizenship, marital status, age, national origin, place of birth, height, weight, ancestry, mental or physical disability, genetic information, medical condition, U.S. (state and federal) military and veteran status, sexual orientation, gender identity, gender expression, sex, gender, pregnancy (including childbirth or related medical condition), or any other characteristics protected under applicable federal, state, or local laws (“protected characteristics” or “protected categories”). Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and ordinances, we will consider for employment qualified applicants with arrest and conviction records. At Humane, building a healthy and safe workplace is core to our mission. We prohibit harassment of any kind.

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