Senior Operations Program Manager

Operations at Humane in San Francisco, CA

Who We Are

Humane is a team of proven industry experts who have invented, built, and shipped category-defining hardware and software products to billions of people across the globe. We're known for building the audacious, ambitious, and the impossible, and we're doing it again. Our vision for the next shift between humans and computing requires innovation across multiple emerging technologies in hardware and software, from devices to cloud services.

About The Role

The Senior Operations Program Manager (OPM) is the primary Operations interface to the product development teams and other functional organizations within Humane. In this role, you will be responsible for NPI process execution including prototype and pilot builds at our contract manufacturer and partner factories. Additionally, you will own sustaining production issues related to our products such as line stops and quality issues.

What You Might Do

  • Drive ramp readiness with Engineering, Operations and our JDM teams
  • Lead capacity modeling with input from Factory TPM and Manufacturing 
  • Work with GSM, Manufacturing and Factory TPM teams to procure equipment and fixtures to support ramp
  • Assess, analyze, consolidate, and communicate risk and status updates clearly and succinctly to management, calling out key issues and presenting options for resolution to the cross-functional executive team through new product reviews, weekly exec meetings and other executive forums
  • Collaborate with Supply Chain and Engineering teams to implement change orders and disposition materials at distribution centers, factories and sub-tier suppliers
  • Liaise across multiple cross-functional teams to ensure product cost, manufacturability, reliability, product quality, safety and compliance, and delivery commitments are met
  • Be accountable for end to end manufacturing operations at suppliers to execute development builds per schedule, leading up to ramp and into mass production
  • Establish the appropriate engagement model and define roles and responsibilities between supplier and internal cross-functional teams
  • Drive supplier readiness activities to execute development builds leading up to ramp; with particular focus on defining capacity and CAPEX requirements
  • Author and review SOPs, BOMs, process guidelines and other Ops related process documentation
  • Engage with Product Management and Engineering teams to drive Ops requirements into development of products
  • Up to 20% travel may be required

 Essential Qualifications

  • Bachelor’s degree required in Engineering, Supply Chain, Business or related field
  • 7+ years experience managing supplier technical operations in consumer electronics industry
  • Technical understanding of product design specifications and BOM structures
  • Experience in manufacturing, process engineering, supply chain, and/or product development
  • Ability to wear multiple “hats” and flexibility to fill gaps in roles and responsibilities of the organization as needed
  • Strong interpersonal skills and ability to present to management
  • Data-driven problem solving skills to address multi-dimensional problems with high levels of uncertainty across multiple functional teams
  • Ability to lead global cross-functional teams
  • Demonstrated success in fast-paced environments
  • Excellent teamwork and collaboration skills
  • Results oriented and attention to detail

Preferred Skills

  • Advanced degree or MBA
  • Experience with high volume consumer products

Why Humane?

  • Develop cutting edge technologies in a creative and innovative environment
  • Imagine new opportunities in areas that matter and will impact the world you live in
  • Be a part of a high performing team of the world’s best innovators and executors
  • Receive excellent medical, dental and vision benefits, equity ownership in Humane  and competitive salaries
  • Flexible work arrangements to support you in working in the way that you work best
  • Our values: trust truth +joy

Humane currently has a Mandatory Vaccination Policy in place for all individuals who enter any Humane space, subject to the exemptions as required by law. Please do not disclose vaccination status unless requested by our Health & Wellness Coordinator. Thank you. 

At Humane, diversity is important to us.

Humane is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. We do not make hiring or employment decisions on the basis of race, color, religion (including, but not necessarily limited to, religious creed, dress, and grooming practices), citizenship, marital status, age, national origin, place of birth, height, weight, ancestry, mental or physical disability, genetic information, medical condition, U.S. (state and federal) military and veteran status, sexual orientation, gender identity, gender expression, sex, gender, pregnancy (including childbirth or related medical condition), or any other characteristics protected under applicable federal, state, or local laws (“protected characteristics” or “protected categories”). Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and ordinances, we will consider for employment qualified applicants with arrest and conviction records. At Humane, building a healthy and safe workplace is core to our mission. We prohibit harassment of any kind.

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