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Senior Quality Manager

Operations at Humane in San Francisco, CA

Who We Are

Humane is a team of proven industry experts who have invented, built, and shipped category-defining hardware and software products to billions of people across the globe. We're known for building the audacious, ambitious, and the impossible, and we're doing it again. Our vision for the next shift between humans and computing requires innovation across multiple emerging technologies in hardware and software, from devices to cloud services.

About The Role

Humane is seeking a Senior Quality Manager to oversee Quality, Compliance, and Reliability. We are looking for someone with a strong technical and analytical background, who will build and lead the quality organization. This role will also own the effort of assessing and quantifying product quality risks during the development process and be responsible for implementing mitigation plans to ensure we release high-quality and high-reliability products to mass production. 

What You Might Do

  • Lead quality activities for Humane products, related to product quality, supplier quality, product reliability and product compliance
  • Build and lead a team of engineers and technicians in these fields; set goals, mentor and manage the team
  • Work cross-functionally internally and with vendors to write and enforce quality control plans (cosmetic + functional tests, sampling plans, etc.) in an NPI environment
  • Develop product + part reliability test standards and plans
  • Own and drive DFMEA, RCA and 8D processes to solve part quality issues
  • Build lightweight quality processes and foster a “culture of quality”
    • Develop an initial quality management system and supplier approval process
    • Develop non-conforming materials + SCAR processes and tracking systems
    • Introduce quality control tools + systems to remotely monitor supplier and CM/JDM performance
    • Own customer quality processes + metrics
    • Develop Quality Roadmap and quality policy
    • Develop quality metrics and lead quality meetings between vendors/CMs/JDMs
    • Develop in-house testing and lab resources to support rapid NPI interaction and root cause analysis for quality issues
    • Oversee product compliance function

Essential Qualifications

  • 8+ years in a Quality Engineering, Reliability Engineering, or similar position in consumer electronics space (or a similar industry)
  • 8+ years defining and managing quality processes at overseas CMs/JDMs 
  • Experience providing technical mentorship to junior engineers and technicians
  • Ability to travel to factories to support builds, audit suppliers and CM’s/JDMs
  • Strong relationships with (and experience negotiating costs with) outside labs, compliance agencies and reliability test houses
  • Familiarity with broad set of electronics safety standards (ANSI, ISO, IEC, UL families of standards)
  • Willingness to own and execute quality tasks to support rapid NPI timelines
  • Candidate is responsive and adapts quickly to changes in rapid growing environment
  • Candidate is a relationship builder who communicates clearly; is data-driven and analytical; is enthusiastic and motivated

Preferred Skills

  • Ability to speak Mandarin is a plus
  • Six Sigma certification, CQE certification
  • Master’s Degree in Engineering or related discipline
  • Start-up experience

Why Humane?

  • Develop cutting edge technologies in a creative and innovative environment
  • Imagine new opportunities in areas that matter and will impact the world you live in
  • Be a part of a high performing team of the world’s best innovators and executors
  • Flexible work arrangements to support you in working in the way that you work best
  • Our values: trust truth +joy

Humane currently has a Mandatory Vaccination Policy in place for all individuals who enter any Humane space, subject to the exemptions as required by law. Please do not disclose vaccination status unless requested by our Health & Wellness Coordinator. Thank you. 

At Humane, diversity is important to us.

Humane is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. We do not make hiring or employment decisions on the basis of race, color, religion (including, but not necessarily limited to, religious creed, dress, and grooming practices), citizenship, marital status, age, national origin, place of birth, height, weight, ancestry, mental or physical disability, genetic information, medical condition, U.S. (state and federal) military and veteran status, sexual orientation, gender identity, gender expression, sex, gender, pregnancy (including childbirth or related medical condition), or any other characteristics protected under applicable federal, state, or local laws (“protected characteristics” or “protected categories”). Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and ordinances, we will consider for employment qualified applicants with arrest and conviction records. At Humane, building a healthy and safe workplace is core to our mission. We prohibit harassment of any kind.

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