Senior Engineering Program Manager, Services

Software at Humane in San Francisco, CA

Who We Are

Humane is a team of proven industry experts who have invented, built, and shipped category-defining hardware and software products to billions of people across the globe. We're known for building the audacious, ambitious, and the impossible, and we're doing it again. Our vision for the next shift between humans and computing requires innovation across multiple emerging technologies in hardware and software, from devices to cloud services.

About The Role

The Senior Engineering Program Manager (EPM) role works closely with our world-class Services Engineering team and Engineering leadership to deliver extraordinary services and experiences for our customers. Responsible for creating project plans and release timelines for new and never-before imagined products, the Senior Services EPM drives cross-functional collaboration across Humane to meet business goals and delivery schedules. This includes the opportunity to work closely with engineers to set strategy and drive execution. The Senior Services EPM will also manage risk and contingency plans and communicate team progress to leadership.

What You Might Do

  • Participate in interdisciplinary discussions between SW, Product Management, and Design to define project requirements and build project schedules
  • Work closely with the software engineering team throughout the product development life cycle to identify and resolve risks in the overall software schedule
  • Collaborate with Experience Design teams to ensure a plan of record aligned with the overall product vision
  • Participate in fiscal planning, forecasting, resourcing and budgeting for a hyper growth team
  • Generate reports to keep the entire team aware of project deliverables and resource prioritization
  • Utilize developer productivity tools and coordinate software updates 
  • Manage external vendors and accurately identify project risks and dependencies  
  • Coordinate communication and collaboration amongst cross-functional teams and stakeholders

Essential Qualifications

  • 5+ years of experience in Program Management for software development, information systems, network security practices, or technical infrastructure environments
  • Directly managed the software development cycles for an enterprise-level services or infrastructure team for 2+ years
  • Directly managed co-located teams or external vendors and resources from concept to delivery
  • Proven track record for understanding and communicating technical/engineering issues

Preferred Skills

  • You are a consensus builder, diplomat, and influencer within a software organization
  • You have experience building software products and services for consumers
  • You have experience with the unique challenges and opportunities of software development of internet services
  • You have experience with a cloud native approach to development, testing and deployment
  • You are excited by the opportunity and responsibility to collaborate with teams across a full stack from user interface to low level systems
  • You enjoy working in a rapid development environment, remaining flexible and thriving in the face of ambiguity
  • You are passionate, inspired and creative
  • You are familiar with multiple product and project development disciplines, methodologies and dependencies and how they interact
  • You are familiar with machine learning and artificial intelligence
  • You have a desire to work in a collaborative environment where honesty and accountability are paramount
  • You are able to drive tasks independently and escalate and communicate issues and needs clearly
  • You love complexity, managing fast-changing moving parts, and hard problems to solve.
  • You value adherence to dates and timelines on a personal level

Why Humane?

  • Develop cutting edge technologies in a creative and innovative environment
  • Imagine new opportunities in areas that matter and will impact the world you live in
  • Be a part of a high performing team of the world’s best innovators and executors
  • Flexible work arrangements to support you in working in the way that you work best
  • Our values: trust truth +joy

Humane currently has a Mandatory Vaccination Policy in place for all individuals who enter any Humane space, subject to the exemptions as required by law. Please do not disclose vaccination status unless requested by our Health & Wellness Coordinator. Thank you. 

At Humane, diversity is important to us.

Humane is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. We do not make hiring or employment decisions on the basis of race, color, religion (including, but not necessarily limited to, religious creed, dress, and grooming practices), citizenship, marital status, age, national origin, place of birth, height, weight, ancestry, mental or physical disability, genetic information, medical condition, U.S. (state and federal) military and veteran status, sexual orientation, gender identity, gender expression, sex, gender, pregnancy (including childbirth or related medical condition), or any other characteristics protected under applicable federal, state, or local laws (“protected characteristics” or “protected categories”). Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and ordinances, we will consider for employment qualified applicants with arrest and conviction records. At Humane, building a healthy and safe workplace is core to our mission. We prohibit harassment of any kind.

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